Shipping Policy

Last updated: July 15, 2026

This Shipping Policy explains how TableLace processes, ships, and delivers customer orders.

1. Free Worldwide Shipping

TableLace offers free standard shipping to destinations we are legally and operationally able to serve worldwide.

There is no minimum order value required to qualify for free standard shipping unless a different condition is clearly displayed during a specific promotion.

Optional expedited delivery, when available, may involve an additional charge shown at checkout.

2. Estimated Delivery Time

Our estimated delivery time is 7–10 business days.

Delivery estimates begin after the order has been confirmed and prepared for shipment. Delivery times may vary depending on the destination, local carrier, customs procedures, holidays, severe weather, or other circumstances outside our control.

Business days generally exclude weekends and public holidays.

3. Order Processing

Orders are reviewed and prepared as promptly as possible.

Customers will receive an order confirmation at the email address entered during checkout. A shipping confirmation or tracking update may be sent once the order has been dispatched.

During holidays, promotional periods, or high order volumes, additional processing time may be required.

4. Tracking Information

Tracking information will be provided when it is available for the selected destination and shipping method.

Tracking updates may take several business days to appear after the package has been transferred to the carrier.

Some local delivery partners may use a different tracking system during the final stage of delivery.

5. Customs, Duties, and Taxes

International orders may be reviewed by customs authorities in the destination country.

Customs duties, import taxes, handling charges, or local fees may apply depending on local regulations. Unless expressly stated at checkout, these charges are not included in the product price and remain the responsibility of the recipient.

TableLace cannot control customs decisions or guarantee that an international shipment will not be delayed for inspection.

6. Correct Shipping Information

Customers are responsible for entering a complete and accurate shipping address.

Before submitting an order, please verify:

• Recipient name.
• Street address and unit number.
• City, province, or state.
• Postal or ZIP code.
• Country.
• Telephone number and email address.

Contact us immediately if you notice an error. Address changes cannot be guaranteed once the order has entered fulfillment or shipping.

7. Delayed Orders

An occasional delay may occur because of customs inspections, carrier disruptions, severe weather, public holidays, or other events beyond our reasonable control.

If your tracking information has not updated for an extended period, contact support@tablelace.shop with your order number. We will review the shipment and assist you with the available options.

8. Lost Packages

A package may only be considered lost after the carrier’s investigation or the applicable waiting period has been completed.

When a shipment is confirmed as lost, we may offer a replacement, refund, or another appropriate resolution.

TableLace is not responsible for packages confirmed as delivered to the address provided by the customer. However, our team will assist with reviewing available carrier information.

9. Damaged Packages

If a package arrives visibly damaged, photograph the external packaging before opening it whenever possible.

Contact us with:

• Your order number.
• Photographs of the packaging.
• Photographs of the damaged product.
• A description of the issue.

Verified damaged products will be handled according to our Return & Refund Policy.

10. Split Shipments

Orders containing multiple products may occasionally be delivered in separate packages.

When this occurs, you will not be charged additional standard shipping fees. Different packages may arrive on different days.

11. Refused or Unclaimed Packages

Customers are responsible for accepting or collecting their orders.

Packages returned because of refusal, an incorrect address, or failure to collect may be eligible for a refund after they are returned and inspected. Non-refundable costs may be deducted where permitted by law.

12. Shipping Support

For shipping assistance, contact:

Email: support@tablelace.shop
Phone: (877) 764-3772

Address:
TableLace
12409 94e Avenue
Montréal, Quebec H1C 1H7
Canada