Refund policy
Return & Refund Policy
Last Updated: August 24, 2026
At TableLace, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day free return and refund policy, subject to the conditions described below.
1. 30-Day Return Period
You may request a return within 30 days from the date your order is delivered.
To qualify for a return, please contact us within this 30-day period at:
Please provide your order number, the email address associated with your order, and a brief explanation of your return request.
2. Free Returns
Eligible returns made within our 30-day return period are provided free of charge.
Customers should contact us before returning an item. Our customer service team will provide applicable return instructions.
Please do not send products back to our business address without first receiving return instructions from our customer service team.
3. Return Eligibility
To help us process your return efficiently, returned products should generally be:
- In reasonable condition
- Returned with the original product components where applicable
- Securely packaged to prevent damage during transit
- Accompanied by information allowing us to identify the original order
We understand that customers may need to inspect or reasonably test a product after delivery. Eligibility will therefore be assessed fairly and in accordance with applicable consumer protection laws.
4. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at support@tablelace.shop.
Please include:
- Your order number
- A description of the issue
- Photographs of the product and packaging when reasonably available
After reviewing the issue, we may provide a replacement, refund, or other appropriate solution at no additional cost to you.
5. Refunds
Once an eligible return has been received and reviewed, we will process the applicable refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
After a refund has been processed by us, the time required for the funds to appear in your account may vary depending on your bank, credit card issuer, or payment provider.
6. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests. However, if an order has already entered processing or has been shipped, cancellation may no longer be possible. In that case, you may request a return after receiving your order in accordance with this policy.
7. Refunds for Lost Orders
If an order appears to be lost in transit, please contact our customer service team.
We may review tracking information and coordinate with the applicable shipping provider before determining the appropriate resolution.
Where an order is confirmed to have been lost and no successful delivery has occurred, we may provide a replacement or refund as appropriate.
8. Refused or Undeliverable Deliveries
Customers are responsible for providing a complete and accurate shipping address during checkout.
If a shipment is returned because the address provided was incorrect, incomplete, or otherwise undeliverable, please contact us so that we can determine the appropriate resolution.
9. Exchanges
If you would like a different product or variation, please contact us. Depending on product availability and the circumstances of the order, we may arrange an exchange or recommend returning the original product and placing a new order.
10. Consumer Rights
Nothing in this Return & Refund Policy is intended to limit any rights you may have under applicable consumer protection laws.
Contact Us
For questions regarding returns or refunds:
TableLace
12409 94e Avenue
Montréal, QC H1C 1H7
Canada
Email: support@tablelace.shop
Phone: (877) 764-3772
Website: tablelace.shop