Return & Refund Policy

Last updated: July 15, 2026

At TableLace, we want every customer to feel confident when shopping with us. This Return & Refund Policy explains the conditions and procedures for returning products, requesting refunds, reporting damaged items, and cancelling orders.

1. 30-Day Return Period

You may request a return within 30 days from the date your order is delivered.

To be eligible for a standard return, the product should:

• Be unused, unwashed, and in its original condition.
• Include its original packaging, labels, and accessories.
• Show no signs of damage, staining, alteration, or misuse.
• Be accompanied by valid proof of purchase or an order number.

Returns requested after the 30-day return period may not be accepted unless otherwise required by applicable consumer protection laws.

2. Free Returns

Approved returns made within the eligible 30-day period are free of charge.

Before sending a product back, contact us at support@tablelace.shop. Our customer care team will review your request and provide return instructions.

Please do not return products without prior authorization. Items sent to an unauthorized address may not be received or processed.

Where available, we will provide a prepaid return label. In locations where prepaid labels are unavailable, our team will provide an appropriate alternative solution.

3. How to Request a Return

To begin a return, email support@tablelace.shop and provide:

• Your full name.
• Your order number.
• The product you wish to return.
• The reason for the return.
• Photographs if the item is damaged, defective, or incorrect.

Once your request is approved, we will send you return instructions. Products must be packaged carefully to prevent damage during transportation.

4. Damaged, Defective, or Incorrect Products

Please inspect your order shortly after delivery.

Contact us promptly if your product arrives damaged, defective, incomplete, or different from the item you ordered. Include clear photographs of the product, its packaging, and the shipping label.

After reviewing the issue, we may offer:

• A replacement at no additional cost.
• A full or partial refund.
• Another reasonable resolution agreed upon with you.

Customers will not be charged return shipping costs for verified damaged, defective, or incorrect products.

5. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Depending on your bank, payment provider, or card issuer, it may take approximately 5–10 business days for the refund to appear in your account.

Original standard shipping is free and therefore has no refundable value. Additional optional charges, such as expedited delivery fees, may not be refundable unless the service was not provided as promised.

6. Exchanges

Please contact us if you would like to exchange an eligible product.

Depending on product availability, we may arrange a replacement or ask you to return the original item for a refund and place a new order.

We cannot guarantee that a particular design, color, size, or style will remain available while an exchange is being processed.

7. Order Cancellations

Orders may be cancelled before they enter the fulfillment or shipping process.

Contact us as soon as possible at support@tablelace.shop if you need to cancel or modify an order. We cannot guarantee cancellation after the order has been prepared or shipped.

If the order has already shipped, you may request a return after delivery in accordance with this policy.

8. Products That Cannot Be Returned

The following products may not qualify for a standard return unless they arrive damaged, defective, or incorrect:

• Personalized or custom-made products.
• Products that have been used, washed, altered, or damaged after delivery.
• Gift cards or digital products.
• Products clearly marked as final sale.
• Products returned without the necessary components or packaging.

Any exclusions will be subject to applicable consumer protection laws.

9. Refused or Unclaimed Deliveries

Refunds for orders returned because of an incorrect address, delivery refusal, or failure to collect the package will be reviewed after the shipment is returned to us.

Any non-refundable costs incurred because of incorrect customer information may be deducted where permitted by law.

10. Contact Information

For return and refund assistance, contact:

Email: support@tablelace.shop
Phone: (877) 764-3772

Mailing Address:
TableLace
12409 94e Avenue
Montréal, Quebec H1C 1H7
Canada