Contact Information Policy

Last updated: July 15, 2026

TableLace is committed to maintaining clear and accessible communication with our customers.

You may contact us regarding:

• Product information and measurements.
• Order confirmation or order status.
• Shipping and tracking questions.
• Address correction requests.
• Returns, refunds, and exchanges.
• Damaged, defective, or incorrect products.
• Payment questions.
• Website accessibility or technical issues.
• Legal, privacy, or intellectual property concerns.

Customer Service Contact

Store Name: TableLace
Website: tablelace.shop
Email: support@tablelace.shop
Telephone: (877) 764-3772

Business and Mailing Address

TableLace
12409 94e Avenue
Montréal, Quebec H1C 1H7
Canada

Contacting Us About an Order

When contacting us about an existing order, please provide:

• Your full name.
• Your order number.
• The email address used during checkout.
• A clear description of your question or issue.
• Relevant photographs when reporting damage or defects.

Providing complete information helps us review your request more efficiently.

Response Time

We aim to respond to customer inquiries within 1–2 business days.

Responses may take longer during weekends, public holidays, promotional events, or periods of unusually high message volume.

Please avoid sending multiple messages about the same issue within a short period, as this may make it more difficult to process your request efficiently.

Returns

Customers must contact us before returning any product.

Do not send returns directly to our business address unless our customer care team specifically instructs you to do so. The appropriate return location may depend on the product and destination.

Formal Notices

Formal legal, intellectual property, or privacy notices may be sent to support@tablelace.shop with a clear subject line describing the nature of the request.